Digital Revolution in the Indian Banking Sector

Indian Banking Sector: Challenges and Opportunities

Crm Scale Development & Validation in Indian Banking Sector

The aim of this paper is to develop a reliable and valid CRM (Customer relationship management) scale specifically catering to Indian banking sector. An exhaustive review of literature on CRM was followed by depth interview and questionnaire survey. Exploratory factor analysis was followed by confirmatory factor analysis, which was presented in three forms; the single factor model, covariance m...

the impact of e-readiness on ec success in public sector in iran the impact of e-readiness on ec success in public sector in iran

acknowledge the importance of e-commerce to their countries and to survival of their businesses and in creating and encouraging an atmosphere for the wide adoption and success of e-commerce in the long term. the investment for implementing e-commerce in the public sector is one of the areas which is focused in government‘s action plan for cross-disciplinary it development and e-readiness in go...

Data Envelopment Analysis with Sensitive Analysis and Super-efficiency in Indian Banking Sector

Data envelopment analysis (DEA) is non-parametric linear programming (LP) based technique for estimating the relative efficiency of different decision making units (DMUs) assessing the homogeneous type of multiple-inputs and multiple-outputs. The procedure does not require a priori knowledge of weights, while the main concern of this non-parametric technique is to estimate the optimal weights o...

The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF

This study examines the impact of service quality on customer satisfaction and Loyalty in Indian Banking sector by applying SERVPERF scale. A total of 50 customers of State bank of India, Mohan Nagar Township branch of Salem District in Tamilnadu were interviewed on convenient basis for the above purpose.  Tools like Exploratory factor analysis. Inter-Correlation, Analysis of variance, Multiple...